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Privacy Policy

Last Updated: 11 December 2025

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Welcome to Bali Herb (“Company”, “we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.baliherb.com (the “Site”) or interact with our services.

By using our Site, you agree to the practices described in this Privacy Policy.

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1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our services:

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A. Information You Provide Directly

When you use our Site, you may provide:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely by third-party providers; we do not store full card details)

  • Messages sent through contact forms, email, or chat

  • Order history and preferences

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B. Automatically Collected Information

When you access the Site, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring websites

  • Cookies and tracking data

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C. Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Stripe, PayPal, Midtrans)

  • Delivery partners

  • Social media platforms (if you interact with our accounts)

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2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

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A. To Process Orders

  • Confirm and fulfill purchases

  • Process payments securely

  • Send shipping updates

  • Handle returns or customer service inquiries

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B. To Provide Customer Support

  • Respond to messages

  • Assist with product questions

  • Solve issues with orders or accounts

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C. To Improve Our Website & Services

  • Analyze traffic and usage

  • Improve user experience

  • Enhance product and service offerings

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D. Marketing & Communications

With your consent (where required):

  • Send newsletters or promotional emails

  • Offer personalized recommendations

  • Run advertising retargeting campaigns

You may opt out of marketing emails at any time.

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E. Legal and Security Purposes

We may use your information to:

  • Detect and prevent fraud

  • Comply with legal obligations

  • Enforce our Terms & Conditions

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3. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools to:

  • Remember your preferences

  • Enable shopping cart functionality

  • Improve site performance

  • Analyze traffic

  • Deliver targeted ads (Google, Facebook, TikTok, etc.)

You can control cookie settings through your browser.

If you want, I can generate a separate Cookie Policy page.

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4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share data with trusted service providers only for operational purposes, such as:

  • Payment processors

  • Shipping & delivery companies

  • Email marketing platforms

  • Website analytics providers

  • Advertisers and social media platforms (minimal data for tracking campaigns)

  • Legal authorities if required by law

All third parties are required to keep your information confidential and secure.

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5. DATA STORAGE & SECURITY

We take your privacy seriously and use industry-standard measures to protect your information, including:

  • SSL encryption on all website pages

  • Secure payment gateways

  • Access controls and password protections

  • Regular security monitoring

However, no method of transmission over the internet is 100% secure. You use the Site at your own risk.

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6. DATA RETENTION

We keep personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal requirements

  • Resolve disputes

  • Support business operations

Marketing email data is retained until you unsubscribe.

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7. YOUR RIGHTS

Depending on your location (EU, UK, Indonesia, etc.), you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request the deletion of your data

  • Restrict or object to data processing

  • Withdraw consent at any time

  • Request a copy of your data

You can exercise any of these rights by contacting us at:

support@baliherb.com

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8. CHILDREN’S PRIVACY

Our Site is not intended for children under 18.
We do not knowingly collect personal information from minors.

If we learn that data has been collected from a child without parental consent, we will delete it immediately.

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9. INTERNATIONAL DATA TRANSFERS

If you access our Site from outside Indonesia, please note:

  • Your data may be processed in Indonesia or other countries where our partners operate.

  • These countries may have different data protection laws than your own.

We ensure appropriate safeguards are in place to protect your data.

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10. LINKS TO OTHER WEBSITES

Our Site may contain external links.
We are not responsible for the privacy practices or content of third-party websites.

We encourage you to read their policies separately.

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11. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time.
Changes take effect when posted on this page.

We encourage you to review this page regularly.

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12. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your rights, contact us:

Email: support@baliherb.com
WhatsApp: +62 813-5319-900
Address: Jl. Raya Canggu, Tibubeneng, North Kuta, Badung, Bali 80361

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