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Terms & Conditions

Last Updated: 11 December 2025

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Welcome to Bali Herb (“Company”, “we”, “our”, “us”).
By accessing or using our website www.baliherb.com (the “Site”) and purchasing our products (the “Products”), you agree to the following Terms & Conditions. If you do not agree, please do not use this website.

These Terms govern your use of the Site, your purchase of Products, and any interaction you have with our services. Please read them carefully.

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1. ELIGIBILITY

To use this Site or purchase Products, you must:

  • Be at least 18 years old

  • Have the legal authority to enter into this agreement

  • Use the Site in compliance with applicable laws

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2. PRODUCTS & WELLNESS DISCLAIMER

Bali Herb sells natural herbal supplements intended to support general well-being.

We do not make claims that our Products:

  • Diagnose

  • Treat

  • Cure

  • Prevent
    any disease or medical condition.

Information on our Site is for educational and general wellness purposes only and is not medical advice.
Always consult a qualified healthcare professional before using herbal supplements, especially if you are:

  • Pregnant

  • Nursing

  • Taking medication

  • Managing a medical condition

You agree that use of our Products is at your own risk.

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3. NO MEDICAL LIABILITY

By purchasing Products from Bali Herb, you acknowledge and agree that:

  • We are not responsible for adverse reactions, allergic responses, or interactions with medications.

  • You assume full responsibility for evaluating whether our Products are appropriate for your needs.

  • You release Bali Herb from all claims related to health outcomes, side effects, or misuse of products.

If you experience any adverse reaction, discontinue use immediately and consult a professional.

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4. PRODUCT DESCRIPTIONS & AVAILABILITY

We make every effort to present accurate product information, including:

  • Ingredients

  • Serving sizes

  • Traditional uses

  • Packaging details

However, we do not guarantee that information is error-free or complete.

We reserve the right to:

  • Modify formulations

  • Discontinue products

  • Update information

  • Limit quantities

All Products are subject to availability.

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5. PRICING & PAYMENT

All prices listed are in [choose: IDR / USD / both] unless otherwise stated.

We reserve the right to change prices at any time without notice.

We accept various forms of payment displayed at checkout. By submitting payment information, you confirm that:

  • You are authorized to use the payment method

  • The information provided is accurate

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6. SHIPPING & DELIVERY

We offer same-day delivery in Bali when possible. Delivery times may vary based on location, product availability, and third-party courier conditions.

We are not responsible for:

  • Delays caused by couriers

  • Incorrect shipping information was provided by the customer

  • Shipment losses due to third-party carriers

Once an order leaves our facility, it becomes the responsibility of the courier.

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7. RETURNS & REFUNDS

Due to the nature of herbal supplements, we cannot accept returns of opened products.

We may offer refunds or replacements on a case-by-case basis for:

  • Damaged items

  • Wrong products received

  • Products lost in transit (verified)

To request support, contact us within 48 hours of receiving your order at:
support@baliherb.com

We reserve the right to deny refunds for:

  • Buyer’s remorse

  • Allergic reactions (ingredients are fully disclosed)

  • Improper storage or misuse of products

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8. INTELLECTUAL PROPERTY

All content on this Site — including text, images, logos, packaging designs, product descriptions, and branding — is the property of Bali Herb.

You may not:

  • Copy

  • Modify

  • Reproduce

  • Sell

  • Distribute
    any content without our written permission.

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9. USER CONDUCT

You agree not to use this Site for:

  • Illegal purposes

  • Attempted hacking or data extraction

  • Fraudulent activity

  • Harassment or abuse

  • Uploading harmful code or files

We reserve the right to restrict access for any violation.

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10. THIRD-PARTY LINKS

Our Site may contain links to external websites. We are not responsible for the content, policies, or practices of third-party sites.

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11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Bali Herb is not liable for any indirect, incidental, special, or consequential damages.

  • Our total liability for any claim shall not exceed the amount you paid for the Product in question.

  • You agree to indemnify and hold us harmless from any claims arising from the misuse of Products or the violation of these Terms.

You use this Site and our Products at your own risk.

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12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Bali Herb, its owners, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses arising from:

  • Your use of the Site

  • Your purchase or use of Products

  • Your violation of these Terms

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13. PRIVACY POLICY

Use of this Site is also governed by our Privacy Policy, which describes:

  • What information do we collect

  • How we use it

  • How it is stored

  • Your rights regarding data

Please review the Privacy Policy separately on our website.

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14. CHANGES TO TERMS

We may update or modify these Terms at any time. Changes take effect immediately when posted on this page.

Continued use of the Site signifies acceptance of the updated Terms.

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15. GOVERNING LAW

These Terms are governed by the laws of Indonesia, without regard to conflict-of-law principles.

Any disputes will be resolved in the jurisdiction of Bali, Indonesia, unless otherwise required by law.

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16. CONTACT INFORMATION

For questions about these Terms, please contact:
Email: support@baliherb.com
WhatsApp: +62 813-5319-900
Address: Jl. Raya Canggu, Tibubeneng, North Kuta, Badung, Bali 80361

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